About us
Profile
O-m6 Technologies is a leading manufacturer of high-quality optical fibre products and components. Founded in 1996, we have built our reputation for excellence on the quality of our products and services.
Policy
O-m6 agrees to accept your order to the extent that we are able to manufacture products that satisfy the client’s expectations. The client, at reception of a confirmation agree to check accuracy and to purchase the products listed according to the terms of the following policy. Subject to the applicable guarantee, O-m6 products cannot be returned or refunded.
Prices
Prices posted on our site are in Canadian dollars (transaction made in Canada). For any other country, the prices are posted in American dollars and payable in that currency. O-m6 reserves the right to change prices without notice.
Guarantee
All of the products manufactured by O-m6 come with a one-year limited guarantee. The guarantee limits O-m6’s liability to repairing or replacing (at the discretion of the manufacturer) only the product covered by the guarantee. The guarantee does not cover abusive use or acts of God. All of the products not manufactured by O-m6 are covered by a guarantee that is limited to that of the original manufacturer. This guarantee applies as of the shipping date and will be valid as long as the client uses a return number (RMA). Any client who would like to exercise this guarantee must use our shipper in order to enjoy free shipping. The client may obtain a return number and shipping details by contacting our offices.
Devices supplied by customer
Active components would never be energized (except in the case of a written agreement of both parties) Every effort will be made to handle customer’s material with the greatest possible care and according to the best practice. However, Performance of supplied components would remain under customer liability and risk. Our liability is limited only to the value added by O-m6 Technologies Inc.
Shipping
By default, all shipments sent to Canada will be sent the “next business day” and all shipments abroad will be sent the “business day following the next working day”. Shipping will be paid in advance on the original bill. Our responsibility ends when the shipping company picks up the merchandise at our warehouse. The recipient is responsible for inspecting any merchandise as soon as it is received and submitting a claim for any damages to the shipping company. In this case, we will provide as much help as possible with your claim.
Payment terms
All transactions are payable by cheque, cash, bank transfer, or VISA and MASTERCARD credit card. Please note that there is no additional delay regarding credit card transactions.
Payment terms for credit margin
Clients who wish to open an account must submit a credit application form, agree to payment terms of 30 days NET and, in the case of late payment, agree to pay interest at a rate of 24% per year. O-m6 will determine the amount of the credit margin to be authorized and the manufacturer reserves the right to close an account without notice.
Return
In all circumstances, when returning a product, the client must obtain a return number by contacting our offices. O-m6 reserves the right to refuse or return packages if the return number is not clearly indicated on the outside.
Errors
The client cannot cancel an order, in part or in full. At the request of a client, O-m6 reserves the right to change an order, in keeping with certain conditions (for example, if the order is not already being manufactured).
Minimum order
Unless we have an agreement with customer; minimum order is $100.
Mission
To deliver, at the required time, and only when our assemblies correspond in all aspects to the customer’s expectations.
Vision
Client focus
- Understand, identify, and support the client so as to deliver products that meet expectations.
Product focus
Product focus
- Deliver on time and only once the product fully meets our client’s expectations.
Team focus
Values
- Meticulousness
- Reliability
- Adaptability
- Respect
- Team spirit